What's included in my purchase?

 

Your UrbiPod and starter kit contains all you need to start growing your fresh herbs and salads in your kitchen all year round. Included is:

  • The Australian made UrbiPod unit, including the light halo and LED lights, the AC power cable, 4 growing Pods, the wicking system
  • The Starter kit - containing 5 coir grow discs, a 250ml bottle of all natural liquid mineral nutrient and 5 packs of seasonal seeds.

 

What is the warranty on the UrbiPod?

 

1 year from date of purchase. But you should complete the product registration form which can be found under the Contact Us tab.

 

What if I want to return my UrbiPod?

 

Change of Mind:

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Goods Damaged in Transit:

If any goods arrive damaged, please contact our Customer Support team as soon as possible. Urbotanica will arrange to have the damaged goods returned to the Urbotanica distribution centre and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Refunds:

Once approved refunds will normally be processed within 5 days.

Delivery Charges:

Where Urbotanica considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to Urbotanica will be at Urbotanica's cost.

Returns and Repairs:

You may return goods we have delivered to you by mail by contacting our Customer Support team. Goods must be returned within 14 days of receipt. Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond our's or the repairer’s reasonable control, such as part availability and incorrect fault description. You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control. In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

When will the UrbiPod be available outside of Australia?

 

Contact us at neale.anderson@urbotanica.com for international delivery arrangements

 

What are the UrbiPod dimensions?

 

Height: 39.5 cm

Width: 28.8 cm Depth: 28.8 cm

A single growing Pod is 15.6 cm by 10.2 cm.

The water reservoir holds 1 litre of water; Each Pod can hold 100ml of water; the water tower holds 1 litre of water; all up, with 4 Pods the capacity is 2.4 litres.

 

What about quarantine rules? Can you post to my state?

 

There are some items that are restricted in certain states though; these are all marked in the item descriptions, e.g: "NOT TO TASMANIA". We check all orders before posting and will remove any items from the order that are restricted in your state. A refund will be given for any omitted items.