Money Back Guarantee
Change of Mind - The UrbiPod
Under Australian consumer law a company is not obliged to provide a refund for changes of mind.
However, we are so confident the UrbiPod does what it says and can make you into a successful grower that we will offer a full refund on UrbiPods if you change your mind. If you do change your mind you must advise us in writing within 21 days of the date of delivery to your nominated address. Shipping charges to return the unit to our nominated warehouse address will be borne by you. A full refund will be applied when the unit is received by Urbotanica and subject to the unit being in working order, it being clean and without plants or used coir. Missing parts and a damaged unit may mean the reduction of the amount of refund offered.
In relation to other products we sell, please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.