Shipping Policy

  • The shipping of all Urbotanica products are within Australia and NZ ONLY. No international shipping options are currently available.
  • We only ship to valid street addresses. We do not ship to PO BOX numbers. Contact us if you have an RMB. We'll see if we can work out a solution. 
  • Note that delivery to locations outside of major metropolitan cities will take a little longer due to limited availability of courier services in such regions.
  • Once we receive payment and it is cleared by our bank, all orders are generally processed & shipped between 2 – 3 working days.
  • Shipping prices remain fixed as per the amounts shown in the shopping cart.
  • We have the right to change and use alternate transport providers at our discretion.
  • Urbotanica uses where ever possible environmentally friendly packaging to transport your orders.
  • Once the order has been picked up by the courier, delivery time from our warehouse to your door is between 2-14 working days depending on the location in Australia it is being shipped to


We know getting your hands on the product as soon as possible is the objective. So we do all we can to ensure that your order is delivered on time. However, occasionally some delays from our transport providers will occur that would absolutely be out of our control. In such circumstances, Urbotanica will not be liable for any delays, expenses or damages incurred.


See our returns policy elsewhere on our website. Note that no refund or returns will be made for any product order that is incorrect due to error by the customer.