Home / Warranty & Returns

Refund, Return and Repair Policy & Warranty

At Urbotanica™ we want our customers to be completely satisfied with their purchase.

We therefore recommend you read our Refund, Return and Repairs Policy below prior to you making a purchase from Urbotanica, so you are familiar with that policy and your rights under Australian Consumer Law.

We also recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

If you have any questions about this policy, please contact our Customer Support team.

About our Refund, Return & Repair Policy

This is the Refund, Repair and Return Policy of Urbotanica, and applies where you make a purchase online from www.urbotanica.com or through one of our resellers.

Change of Mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Consumer Guarantees and Your Rights Under the Australian Consumer Law

Refer to Consumer Guarantees for more information.

Goods Damaged in Transit

If any goods arrive damaged, please contact our Customer Support team as soon as possible. Urbotanica will either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and manuals.

Refunds

Refunds once approved will normally be processed within 5 working days.

Delivery Charges

Where Urbotanica considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to Urbotanica will be at Urbotanica cost.

Returns and Repairs

You may return goods we have delivered to you after contacting our Customer Support team.

Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Contact Us

Where you have any questions or concerns relating to your order, please immediately contact our Customer Support team.

 Consumer Guarantees

Under the Australian Consumer Law, you have guaranteed legal rights for goods and services you purchase. These are called consumer guarantees.

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

There are nine consumer guarantees that apply to goods you purchase:

  1. Acceptable quality.
  2. Fit for a particular purpose
  3. Match description
  4. Match the sample or demonstration model
  5. Express warranties will be honoured
  6. Spare parts and repair facilities will be available for a reasonable time after purchase
  7. Title to the goods
  8. Undisturbed possession of the goods
  9. No undisclosed securities on the goods

Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.

There may be circumstances where you are not entitled to a remedy.

For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.

 Warranty

The Warranty on the UrbiPod is 1 year from date of purchase.